What are your hours of operation?
Our Customer Service Representatives are available by phone from 6:00 a.m. to 7:00 p.m. (CST) Monday through Sunday.
How do I contact Universe Customer Service Area?
You may contact Customer Service by our Contact Page
How do I get a credit reference?
A Credit Reference Request with your account number and signature should be faxed to Universe at 8-800-8888888 or sent via mail. The credit reference will be sent via fax or mail within 24-48 business hours.
How are Shipping & Delivery Dates Calculated?
Delivery estimates are calculated by taking the estimated shipping date and adding the transit time (the time it takes a package to travel from our facilities to your destination address), based on the shipping speed you've chosen. The transit time is calculated using business days, meaning Saturday and Sunday don't count toward the transit time (unless we've specifically offered a weekend delivery during checkout).
Free Shipping
Your order will be delivered within 5-8 business days. We process and ship your order in the most cost-efficient way possible so we can pass the savings on to you in the form of free shipping. If you look in Your Orders and see that your items haven't shipped yet, don't worry. We may take a little longer than you expect to ship out your order, but we won't delay shipping if it means we'll miss the expected delivery date.
Order Tracking
After an order has shipped, you can track your packages. From Your Orders, you can find tracking information in your order details. If an order includes multiple items, each may have separate delivery dates and tracking information.
Returns & Refunds
Pack your item securely, inserting any paperwork that was included when you requested your return. If you don't have the original product packaging, use a sturdy box and include padding such as packing bubbles or newspaper. Attach your return label to the package.